Hy-Vee announces change to in-store return policy

Wednesday, March 25, 2020

WEST DES MOINES — Hy-Vee, Inc. announced it will be temporarily suspending its return, refund and rain check policy until further notice.

On March 24, Hy-Vee stores across its eight-state region will not accept returns or issue rain checks for its products.

If customers find that any fresh product, such as produce, meat, seafood or deli items, do not meet Hy-Vee’s standards for freshness, then those products can be exchanged for a new product.

Non-perishable products, however, will not be accepted.

“The health and well-being of our customers and employees remain our highest priority,” Randy Edeker, Hy-Vee chairman, CEO and president, said. “Because we can’t trace where our products go after they leave our store, we can no longer accept certain products for return. With this change, our customers can feel safe knowing that all products they purchase at their local Hy-Vee have been in our stores the entire time.”

If customers have a defective product they’ve purchased from a Hy-Vee store, they can exchange that product for a new item, since those products will not be re-stocked.

Additionally, due to unprecedented demand for certain products and limited product availability, Hy-Vee stores will temporarily stop issuing rain checks for products that are out of stock.

Hy-Vee is closely monitoring the current COVID-19 situation and will continue to adjust its policies as necessary based on the changing situation.

Respond to this story

Posting a comment requires free registration: